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FAQ

 

When will my order be shipped?

We make every effort to get your order out within a few days, however, depending on how many orders we have open will determine when yours will be shipped. Items will be shipped within 3 weeks for art, 7-14 days for candles. Most orders are shipped within 7-14 business days. If you need a rush order, please contact us and we will see what we can do!

 

SUMMER CANDLE SCHEDULE - Due to the heat, we are only mailing out candles om Mondays and Tuesdays, to prevent them from sitting in a warehouse and melting over the weekend. 

HOLIDAY AND COUPON SCHEDULE - Due to the overwhelming amount of orders we get during the holidays or when we do a special promotion, production times may be delayed. We still make every effort to get your items shipped within the 3 week window. If a rush is needed, please contact us BEFORE placing an order to see if its doable. 

 

Do you offer refunds?

Unfortunately, we do not offer refunds once the order has been placed. If you are unhappy with your products, we will do everything in our power to make it right. 

 

My item was damaged, what do I do?

That is terrible and we are sorry! We ship via USPS and understand that sometimes its can be damaged during shipping - we offer $50 of insurance free with every purchase, so if anything happens to your order, contact us and we will replace the item for you. Please note - we will need pictures to file a claim via USPS.